Reference

idberkah Legal terms for your account

idberkah puts Legal access, account conditions and data choices in one place before you open an account.

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CONTACT ROUTES

Contact us about Legal account questions

A clear contact path matters when a policy question affects your account or payment record.

Account access If phone verification or a Legal access condition stops you entering the account, contact…
Payment records For DANA, OVO, GoPay or QRIS questions, attach the payment reference shown in your…
Policy changes Questions about a Legal clause, account closure or a data correction can be sent…
DATA CONTROL

See how Legal data choices work

We handle this policy area through practical account controls rather than vague promises. Your login, verification and payment references are connected to the account record used to resolve access questions.

Data handling

We use account details, phone verification results and payment references to operate access checks and resolve cashier questions. The Legal notice explains the purpose attached to each type of record.

Cookie choices

When you open idberkah in a mobile browser, cookies can keep your session and selected settings available. The Legal page explains how to change those choices without sharing wallet credentials.

Account security

Phone verification is an account step before access in relevant cases. Keep your sign-in details private, and contact support if the account path shows a verification action you did not start.

Payment retention

DANA, OVO, GoPay, QRIS, bank transfer and virtual account references may remain attached to a transaction record for status checks. The Legal notice sets out the related retention approach.

Correction requests

If your account record contains an incorrect phone detail or payment reference, use the support route and identify the affected entry. We can assess the request against the current Legal terms.

Policy contact

For a clause-specific question, name the Legal section and explain your concern through account support. This gives our team a usable record and keeps the response connected to your profile.

Find Legal answers before opening an account

These Legal answers cover the points Indonesian customers usually need before creating an account: local access, verification, personal data, cookies, payment records and account closure. Read the full notice for the wording that applies to your situation, then contact us if a clause is unclear.

Legal access means the account and lobby are available only where local law permits. We may apply location or verification checks, so read the current notice before creating an account or sending a payment.

Phone verification can be required before account access or when an account record needs confirmation. Use the phone connected to your profile, and contact support if the verification path does not match your request.

The Legal terms explain how DANA and QRIS references can be connected to a cashier record for status checks. We do not need your wallet password to investigate a reference or receipt.

Yes, you can request a correction through account support by naming the affected record, such as a phone detail or payment reference. We assess the request under the current Legal notice.

Cookies may keep your session and selected settings available when you use a mobile browser or desktop. The Legal page explains the choices available and how those settings can be changed.

Retention depends on the type of account or transaction record and the current Legal terms. DANA, OVO, GoPay, QRIS, bank transfer and virtual account references may be kept for status checks.

Send an account closure request through support and identify the profile connected to it. We may need to resolve an open payment status first, and access remains subject to where local law permits.

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